Academy Sports + Outdoors

Connie Mora 3 months ago

Went to buy a couple of tennis shoes at the Jackson store . Saw some Nike tennis shoes that i liked and thinking I was going to pay what they were priced mind you they were on the security rope tied to the wall and had a price of $85.99. when I asked a sales associate for my size he said they were $159.99. I told him why do you have them priced at $85.99 that to me is misleading customers about the shoe price. So then I spoke to store manager Jose Padilla and he nothing about why they were missed priced and was so rude telling me they were not miss advertising the shoe . I told him he was wrong and was rude and did not let me have the tennis shoes at the price they were advertised for. Very disrespectful and very rude. Will never shopat the academy on Jackson in Pharr, Tx.

Alexis Navarro 5 months ago

Good place to just do exercise and try out the equipment

Ashley Martinez 9 months ago

I’m not one to make reviews, but this whole experience left me baffled. Zero stars if I could. We had ordered a grill and it came all banged up which wasn’t noticeable since it was dark. But in the light you could see the scrapes and chipping paint. We came to exchange it for one in a box, and we were told they didn’t have any since it was the most sought after product. And if we wanted another we had to wait till January 5th. Understandable, so we asked for a refund. Not even a minute later, by miracle, a truck brought a grill in its box. Knowing this whole time they had it in stock, my mom and I came a few days before and they had so many in stock. And as the guys were bringing the grill down from the truck bed, they had the audacity to be like “Is this the whole reason they brought it back?” in a mocking tone. I paid over 400 bucks so of course I want something new and not banged up. I have never done an online pick up order at this location (Pharr), Trenton would never. They definitely need better costumer service in all aspects, from manager to associate.

Daniel Boardman 10 months ago

If I could give zero stars I would...... Horrible customer service... I bought a pair of Nike REAX here at Academy Sports. They began squeaking the second time I wore them. I took them back immediately. They refuse to give me my money back or replace them claiming that they had been worn. Again these Nike REAX give a noticeable squeak with every step on both shoes. The manager Jose Padilla was very unhelpful and did nothing to solve the problem trying to explain to me that I had worn them therefore there's nothing they could do.

Rock rodriguez 2 years ago

This Academy is a very clean and organized store. We visited all 3 Academys here in the Mcallen area, and this is by far the best one. Great instock, clean restrooms. When we were checking out, a young man called us over to his register. He was very friendly and represented what the retail environment needed. Friendly and engaging. I wish I would've have gotten his name but missed it.